Bill Payment Options

City of Dorchester offers a variety of convenient payment options for our residents. Simply choose the option that best suits your needs.

Online Bill Payment

If paying your bill online, just click the green "Pay Your Bill Now" button.  Have your account number handy and follow the prompts.

Payments may also be made using your phone IVR #: 888-409-2875

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.

Automatic Bank Draft

The worry-free way to pay your bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located below and drop it off or mail it to our office, along with a voided check.

Payment Drop-Off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. We also have a locked drop box for your convenience.

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.

Coming Soon - Pay Online

We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third-party automated payment service that allows you to pay your bill online.

What is the service fee? Nexbillpay charges a small service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing your payment.

Does City of Dorchester Water keep any part of the service fee? City of Dorchester Water does not keep any part of the Nexbillpay service fee. Nexbillpay is a separate entity providing a service for all the customers of City of Dorchester Water.

How do I use this service? Customers will need the following to pay their bill: the account number (located on your billing statement) and your payment method (check, debit card or credit card).

Click Here to Pay Your Bill now

Pay Your Bill Now